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Shipping, Returns & Refund

greenrebelfoods.com Indonesia is currently shipping to locations at Jakarta, Depok, Tangerang, Bekasi, Bogor, and Bandung. Please contact our Customer Service at 0818-818-170 for more information about shipping areas.

Delivery

Delivery time for all orders vary, depending on your location, but usually Instant or Sameday deliveries to (up to) 40 km distance from our Jakarta, Bogor, and Bandung warehouses will take maximum 3 hrs for Instant and 8 hrs for Sameday deliveries via our partners Grab & Gojek. We use styrofoam boxes and dry ice for intercity shipments outside Jabodetabek and Bandung areas to keep the cold temperature during shipment. Once received, the products must be stores in freezer/chiller right away.

Order-processing & delivery cut off time.

Orders with Sameday delivery selection: Orders received on Monday-Friday before 2 PM will be processed right away; any orders after 2 PM will be processed the following day.

Orders with Instant delivery selection: Orders received on Monday-Friday before 4 PM will be processed right away; any orders after 4 PM will be processed the following day.

Orders on weekends: Orders received on Friday after 4 PM, Saturday, and Sunday will be processed the following Monday (starting from 8 AM).

Return & Refund Policy:

You have the right to cancel your order within 2 hours without giving any reasons. You can returns the order within 2 days from the time the item is received by you or a third party that you have appointed, not the courier, to take ownership of the product delivered. In order to exercise this cancellation & returns right, you must notify us of your decision through a clear statement. You can convey your decision to us by sending an email to hello@greenrebelfoods.com. The decision to accpet the cancellation & returns/refund request is soleley with Green Rebel Foods

Once your case is approved, we will refund your money no later than 30 days from when we receive the returned item. We will use the same payment method you used for your order, and you will not be charged anything for the refund.

Return terms:

In order for an item to qualify for a return, please ensure that:

Items purchased within the last 2 days

Goods are packed in original packaging

The following items cannot be returned:

Items made to your specifications or clearly personalized.

Goods which by their nature are not suitable for return, for example goods which are quickly damaged or which have expired.

Items that are unfit for return for reasons of health or hygiene protection and are unsealed upon delivery.

Goods which, after being sent, by their nature, cannot be separated from other goods.

We reserve the right to refuse any return of goods that do not meet the above return conditions at our sole discretion.

You are responsible for the costs and risks that may arise when returning the item to us. You must deliver the goods to the following address:

Green Rebel Office, Rukan Permata Senayan Block H1-H2, Jl. Patal Senayan Simprug, RT.1/RW.7, North Grogol, Kec. Kby. Lama, City of South Jakarta, Special Capital Region of Jakarta 12220

We are not responsible for items that are damaged or lost when sent back. For this reason, we recommend that you use an insured and traceable shipping service. We are unable to issue a refund without receiving the actual item or proof of receipt of the item being returned.

Contact us

If you have any questions regarding our Return and Refund Policy, please contact us by sending an email to hello@greenrebelfoods.com